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📅 Completed Appointments

This document provides a detailed, step-by-step guide for viewing Completed Appointments within the Middleman App. Users and professionals can view the details of completed appointments, including professional information, feedback submission, and favorite actions.

📌 Key Features​

  • View Completed Appointments: Users and professionals can view all completed appointments, with key information about the appointment and professional.
  • Professional Information: Displays the professional’s image, profile details, and other key information.
  • Two Action Buttons for Users: Includes Save Professional as Favorite and Submit Feedback.
  • One Action Button for Professionals: Request Feedback from users.
  • Seamless User Experience: Easy access to completed appointment details, feedback submission, and the option to save professionals to your favorites.

🚀 Step-by-Step Process for Viewing Completed Appointments​

Step 1: Access Completed Appointments Screen​

  1. For Users:

    • Launch the Middleman App.
    • Navigate to the My Appointments section.
    • Tap on the Completed Appointments tab to view all your completed appointments.

  2. For Professionals:

    • Launch the Middleman App.
    • Navigate to the Completed Appointments section.
    • Here, you will see a list of all completed appointments with users.

Step 2: View Appointment Information​

Upon accessing the Completed Appointments list, each completed appointment will display the following key information:

  1. Professional’s Image:

    • A clear image or avatar of the professional, allowing you to easily identify the professional who handled the appointment.

  2. Professional Profile:

    • Name: The full name of the professional (e.g., Dr. Sarah Johnson).
    • License Number: The professional's license or certification number (e.g., License No: 12345678).
    • Languages Spoken: The languages the professional is fluent in (e.g., English, Spanish).
    • Experience Level: The professional's experience level, which could be Expert, Intermediate, or Beginner.
    • Rating & Review Count: An average rating (e.g., 4.7/5) and the total number of reviews the professional has received (e.g., 35 Reviews).
    • Short Description: A brief description about the professional, including their areas of expertise and qualifications (e.g., Specializes in family medicine with over 10 years of experience in primary healthcare).

  3. Appointment Information:

    • Date & Time: The completed date and time of the appointment (e.g., March 25, 2025 - 2:00 PM).
    • Location: The appointment’s location (e.g., 123 Main Street, Suite 101 for in-person appointments or a link for virtual appointments).
    • Duration: The duration of the completed appointment (e.g., 1 hour).
    • Special Instructions: Any special instructions or notes that were part of the appointment (e.g., Arrive 15 minutes early for check-in).

Step 3: Available Actions for Completed Appointments​

Below the appointment details, you will see the following action buttons depending on whether you are a user or a professional:

For Users:​

  1. Save Professional as Favorite:

    • Action: Tap the Save Professional as Favorite button if you want to keep the professional in your favorites list for future appointments.
    • Process: The professional will be saved to your Favorites list, and you can easily book them again in the future.

  2. Submit Feedback for Professional:

    • Action: Tap the Submit Feedback button if you want to provide a review or feedback for the professional after your completed appointment.
    • Process: You will be prompted to rate the professional and provide a written review. After submitting, your feedback will be shared with the professional and will help others make informed decisions.

For Professionals:​

  1. Request Feedback:
    • Action: Tap the Request Feedback button if you wish to request feedback from the user about their experience.
    • Process: When clicked, the user will be notified that the professional is requesting feedback. If the user chooses to leave feedback, they will be prompted to rate the professional and submit a review.
    • Note: This button is only available for professionals and only after the appointment has been completed.

❌ Common Errors & Fixes​

Error MessageCauseFix
Save as favorite not workingNo internet connection or app bug.Ensure a stable internet connection and retry.
Submit feedback button not availableThe appointment was completed too long ago, or the feedback window has expired.Feedback can only be submitted within a set period after the appointment.
Request Feedback failedThe user has already submitted feedback or feedback is not available.Ensure the user has not already submitted feedback. If the issue persists, check your app version.
Feedback not showingNetwork issue or app bug.Restart the app or check your connection. If still not resolved, contact support.

📞 Need Help?​

For any issues related to viewing completed appointments, submitting feedback, saving favorites, or requesting feedback, contact our support team:

We hope you enjoy your experience with completed appointments! 🎉