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📝 Submit Feedback

This document provides a detailed, step-by-step guide for the Submit Feedback feature available for users in the Completed Appointments section. This feature allows users to rate and provide written feedback on their experience with the professional. Once submitted, the feedback is sent to the professional, and a notification is triggered to inform them of the new feedback.

📌 Key Features​

  • Submit Feedback: Users can rate the professional and provide a short description of their experience after the appointment.
  • Rating System: The feedback includes a rating system (e.g., 1-5 stars) and a text box for additional comments.
  • User Satisfaction: Users can express their satisfaction or concerns through the feedback process.
  • Professional Notification: Once feedback is submitted, the professional will receive a notification about the new feedback.
  • Quick and Easy Process: Submit feedback quickly after the appointment, helping professionals improve their service.

🚀 Step-by-Step Process for Submitting Feedback​

Step 1: Access Completed Appointments​

  1. For Users:
    • Launch the Middleman App.
    • Navigate to the My Appointments section.
    • Tap on the Completed Appointments tab to view all your past appointments.

Step 2: Select the Completed Appointment​

  1. Scroll through the list of completed appointments.
  2. Find the appointment for which you want to submit feedback.
  3. Tap on the completed appointment to view its details.

Step 3: Tap the "Submit Feedback" Button​

  1. On the appointment details screen, you will see the Submit Feedback button.
  2. Tap on this button to begin the feedback submission process.

Step 4: Provide Feedback​

  1. Rating: A pop-up will appear asking you to rate the professional. You can select a rating from 1 to 5 stars.
  2. Short Description: A text box will appear, allowing you to enter a short description of your experience with the professional. This can include what you liked or areas where improvement is needed.
  3. Submit: Once you’ve filled out the rating and description, tap the Submit Feedback button to send your feedback.

Step 5: Confirmation and Success Message​

  1. After you submit the feedback, a success message will appear on the screen, confirming that your feedback was successfully submitted.
  2. The feedback will be sent to the professional, and they will be notified about the new review.

📌 Benefits of Submitting Feedback​

  • Professional Growth: Provide valuable insights to help professionals improve their services.
  • Transparency: Feedback fosters a transparent communication channel between the user and the professional.
  • Improve Future Experiences: Your feedback can influence the quality of service and enhance your future appointments with the professional.
  • Help Other Users: Your review can help other users make informed decisions when selecting a professional.

❌ Common Errors & Fixes​

Error MessageCauseFix
Feedback not submittedApp crash, network issue, or timeout.Ensure a stable internet connection and retry submitting your feedback.
Rating requiredYou have not selected a rating.Ensure you provide a rating from 1 to 5 stars before submitting.
Feedback submission failedInvalid characters or issue with text box.Try re-entering your text or submitting shorter feedback.
Professional not notifiedNotification setting or delay.Check if notifications are enabled in the app. If the issue persists, contact support.

📞 Need Help?​

For any issues related to submitting feedback, or if you encounter problems, contact our support team:

We appreciate your feedback! 🎉