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📝 Request Feedback

This document provides a detailed, step-by-step guide for the Request Feedback feature available to professionals in the Completed Appointments section. This feature allows professionals to request feedback from users regarding the services they provided during completed appointments. Once the request is made, a notification will be sent to the user to prompt them to provide their feedback.

📌 Key Features​

  • Request Feedback: Professionals can request feedback from users after a completed appointment.
  • User Notification: A notification is sent to the user, prompting them to submit their feedback.
  • Simple Process: The feedback request process is streamlined, ensuring a smooth interaction between the professional and the user.
  • Feedback for Improvement: Collect valuable feedback to improve service quality and enhance user satisfaction.

🚀 Step-by-Step Process for Requesting Feedback​

Step 1: Access Completed Appointments​

  1. For Professionals:
    • Launch the Middleman App.
    • Navigate to the My Appointments section.
    • Tap on the Completed Appointments tab to view all your completed appointments.

Step 2: Select a Completed Appointment​

  1. Scroll through the list of completed appointments.
  2. Find the appointment where you wish to request feedback from the user.
  3. Tap on the completed appointment to view its details.

Step 3: Tap the "Request Feedback" Button​

  1. On the appointment details screen, you will see a Request Feedback button.
  2. Tap on this button to initiate the feedback request.
  3. Confirmation: Once the feedback request is sent, a notification will be triggered and sent to the user.

Step 4: User Notification​

  1. The user will receive a notification indicating that the professional has requested feedback about the completed appointment.
  2. The notification will contain a prompt to leave a rating and review for the professional.
  3. The user can then tap the notification to leave their feedback.

📌 Benefits of Requesting Feedback​

  • Quality Improvement: Gather insights on your services to continually improve your offerings and cater to users’ needs.
  • Enhanced Reputation: Positive feedback boosts your profile and reputation within the platform, attracting more users.
  • Better Communication: Feedback allows you to understand the user experience, identify strengths, and address any areas for improvement.

❌ Common Errors & Fixes​

Error MessageCauseFix
Feedback request not sentNetwork issue or app malfunction.Ensure you have a stable internet connection and try again.
User not receiving notificationNotification settings or app permissions issue.Ensure the user has enabled notifications and has the latest app version.
Feedback request not availableFeedback was already requested or user has already submitted feedback.Check if feedback has already been requested or received. If issues persist, update the app.

📞 Need Help?​

For any issues related to requesting feedback, or if you encounter problems, contact our support team:

We are here to help you collect valuable feedback! 🎉